How can I track my order?

You will receive an email once your order is placed or shipped. You can check your status here with your shipping zip code and order number.

Why haven't I received my order yet?

You can track your order anytime by following the instructions above. The majority of our orders are shipped via USPS Priority service which will be delivered within 2 to 3 business days in continental United States. In order to keep our cost low or ensure delivery of your product we may ship orders via USPS first class or UPS ground. These non Priority packages are delivered within 3-7 business days (not including Saturday & Sunday) after the order is placed. If you have waited more than 7 business days for your order to arrive, please contact our customer service department and ask them to track the order for you.

Why is there no phone number on your website?

To keep our cost low so we can offer low prices to our valued customers, we encourage our customers to use this FAQ and contact us via Email. We are committed to answering emails within 48 hours.

Why haven't I received an email confirming my order?

When your order has successfully processed, you will see an order confirmation number on the receipt page. This number, which is also emailed to you when your order is placed, confirms that your order has been processed successfully. If you did not receive an order confirmation, please contact our customer service center who will confirm that your order was successfully placed with us and if not, assist you in completing your order. Please include a call back number and the best time to reach you. If you never received a confirmation email from us, please check your spam or bulk-email folders or with your ISP (internet service provider), to ensure that you are allowing emails from our website.

My inkjet or toner doesn’t work. What do I do now?

Here are some tips for you to try before contacting our customer service center. After you have tried all of the following, and your inkjet/toner cartridge still doesn’t work, please contact us via email at support@lainks.com and we will help you to exchange the product in question. Some important notes: Please ensure to remove the protective clip and/or the tape over the print head prior to installing the ink cartridge into your printer. After installing the cartridge, run up to three (3) print head cleaning cycles (see your printer manual or help). This keeps the nozzles clean and ensures optimal print quality. To improve print quality, place the ink cartridge print-head on a moistened towel with warm water for 1-2 minutes only and then on a dry paper towel, repeat process 2-3 times until ink begins to flow. Low ink or out of ink error messages, your replacement cartridge is filled to maximum capacity. The ink level indicator window may prompt cartridge as empty or low, please ignore & close the message window. Printer does not recognize cartridge, ignore this message and attempt to print using your replacement cartridge. If the error message persists, clean the contacts inside your printer with a lint-free cloth or towel, use of alcohol is recommended. Re-install the cartridge and attempt to print.

Why does my order show that it is cancelled?

Occasionally, orders are cancelled within our system. If your order is canceled for any reason, you will receive an email notifying you of the cancellation. Some of the reasons for cancellation include: - Items not available or out of stock - Difficulty in processing your payment information - Cannot ship to address provided - Duplicate order was placed - Cancelled due to customer request, prior to shipping - Unable to verify an order In most cases, we will make an attempt to contact you before canceling your order.

What if my package is lost?

If you have not received your order within 15 business days from the day your order was shipped, please contact our customer service center. We will provide you with a USPS claim form, and once the claim form is completed and returned to us, we can reship or refund your order. Please make sure to check with your local USPS and apartment management to ensure your package has not been delivered to a different unit in your apartment complex. We are not responsible for lost or stolen packages within apartment complex.

How do I find ink for my printer?

You can search for your ink either by product name or by the type of printer you have. Using the navigation tabs at the top of the site, click on the type of ink or printer that you are looking for and then choose the brand. Then choose the type of printer you have, or use the pull-down menu on the right to choose the model number of the cartridge or toner you want.

I need expedited delivery; how do I do request that?

Expedited delivery is available upon request, assuming the product is in stock. If you would like to expedite your order, please email support@lainks.com and we will help do our best to get your order expedited. Extra fees will apply and there are no guarantees as your order will be expedited until customer service member has confirmed your request.

How do I pay for my order?

After you have chosen the items you wish to purchase, click the blue 'Checkout' button. This will lead you to our secure checkout page. Here you will be asked for your billing and shipping and payment information. - Visa - MasterCard - American Express - Discover - Paypal and Paypal eCheck - Debit Cards with Visa or MasterCard logos Sorry we do not except check or money orders

How can I receive coupon codes?

You can receive a coupon code by signing up for our newsletter. When you create an account, you will automatically enter to receive our newsletter. Each month, our marketing department will contact you with a new coupon code that you can use for additional order savings, free shipping, and other great offers.

What can I do if I ordered the wrong cartridges?

If you realize immediately that your order is incorrect, please place another order for the correct cartridges and email our customer service center at support@lainks.com explaining that you need to cancel the incorrect order. If the product hasn't already shipped, we will cancel the incorrect order and ship your correct order only. If your order has shipped, or you receive your order and realize you ordered the wrong product, please contact our customer service center at support@lainks.com to make arrangements to return the incorrect order/cartridges back to us. Please make sure to place a separate order for the correct cartridges, we will take care of your incorrect order regardless.

What can I do if I received the wrong cartridges or some else’s order?

Please contact us at support@lainks.com with your order number. We will take care of your exchange immediately and ensure that you are 100% satisfied with your purchase. Please review our Return Policy for further information.

How do I receive a return authorization (RMA)?

In order to receive an RMA, please contact our customer service center at support@lainks.com. One of our representatives will be happy to initiate the process for you. Returning your product without first obtaining an RA from us may cause a delay in processing your return and issuing any refunds. For our full Return Policy, please click here.

How to Properly Dispose of Empty Ink Cartridges

In today's digital age, printers remain an essential tool for many individuals and businesses. However, with the continuous need to replace ink cartridges, the question of proper disposal arises. Empty ink cartridges, if not handled correctly, can contribute to environmental pollution. It's crucial to adopt responsible practices and contribute to a greener planet.

Summary
The Environmental Conundrum
The Importance of Proper Disposal
The Benefits of Recycling
Tips for Responsible Disposal
Conclusion

The Environmental Conundrum

Empty ink cartridges pose a significant environmental challenge due to the materials they contain. Many cartridges are made of non-biodegradable plastics and metals, which can take hundreds of years to decompose. When improperly disposed of, these cartridges end up in landfills, releasing harmful chemicals into the soil and water.

Electronic waste (e-waste), a term encompassing discarded electronic devices, includes ink cartridges. E-waste is a growing concern globally, as it contributes to soil and water pollution and poses health risks to both humans and wildlife. The toxic components in ink cartridges, such as lead and mercury, can contaminate ecosystems if not handled properly.

"Proper disposal of empty ink cartridges is not just a responsibility; it's a contribution to a sustainable future. By recycling, we close the loop, conserving resources, reducing pollution, and fostering a circular economy. Let's ink responsibly and create a positive impact on our environment."

The Importance of Proper Disposal

To mitigate the environmental impact of empty ink cartridges, it's crucial to adopt responsible disposal methods. Recycling is the key to ensuring that these cartridges are repurposed rather than becoming environmental hazards. Fortunately, there are several eco-friendly options available for individuals and businesses alike.

1. Manufacturer's Recycling Programs

Many ink cartridge manufacturers offer recycling programs to encourage customers to return their empty cartridges. These programs aim to collect used cartridges, refurbish them, and reuse the materials for new products. Some manufacturers provide prepaid shipping labels or collection bins at participating retailers, making it convenient for users to participate in recycling initiatives.

2. Local Recycling Centers

Another option for proper disposal is to take empty ink cartridges to local recycling centers. These centers often accept a variety of materials, including electronic waste. Contacting local recycling facilities or checking their websites can provide information on the types of items they accept and their recycling processes.

3. Office Supply Retailers

Many office supply retailers have partnered with recycling programs to make it easier for customers to dispose of empty ink cartridges responsibly. Some retailers offer drop-off points in their stores, allowing customers to bring in their used cartridges for recycling. This not only helps the environment but may also provide incentives such as discounts or loyalty points for participating customers.

The Benefits of Recycling

Properly disposing of empty ink cartridges through recycling offers various benefits beyond environmental preservation. Recycling helps conserve valuable resources by reusing materials instead of extracting new ones. Additionally, it reduces energy consumption compared to manufacturing products from raw materials, contributing to overall energy conservation.

Furthermore, participating in recycling programs supports the creation of a circular economy, where materials are continuously reused and recycled, minimizing waste and environmental impact. By choosing to recycle ink cartridges, individuals and businesses actively contribute to building a more sustainable and environmentally conscious future.

Tips for Responsible Disposal

To ensure that you are properly disposing of your empty ink cartridges, consider the following tips:

Check Manufacturer Guidelines: Consult the manufacturer's guidelines for proper disposal instructions. Manufacturers often provide specific information on how to participate in their recycling programs.
Remove and Preserve Packaging: If sending cartridges for recycling, follow the manufacturer's guidelines on packaging. Remove any extra packaging and follow instructions to ensure safe transportation without leaks or spills.
Collect and Store: Create a designated collection area for empty ink cartridges in your workplace or home. This makes it easy to gather cartridges for proper disposal, and when the time comes, you can take them to a recycling facility or drop-off point.
Educate and Encourage: Raise awareness among colleagues, friends, and family about the importance of responsible ink cartridge disposal. Encourage others to participate in recycling initiatives and share information about available programs.

Conclusion

Empty ink cartridges may seem insignificant in the grand scheme of environmental issues, but their improper disposal can have lasting consequences. By embracing responsible practices such as recycling through manufacturer programs, local recycling centers, or retailer partnerships, individuals and businesses can play a vital role in minimizing e-waste and promoting a greener planet. It's time to recognize the impact of our printing habits and make choices that benefit both the environment and future generations.