How can I track my order?

You will receive an email once your order is placed or shipped. You can check your status here with your shipping zip code and order number.

Why haven't I received my order yet?

You can track your order anytime by following the instructions above. The majority of our orders are shipped via USPS Priority service which will be delivered within 2 to 3 business days in continental United States. In order to keep our cost low or ensure delivery of your product we may ship orders via USPS first class or UPS ground. These non Priority packages are delivered within 3-7 business days (not including Saturday & Sunday) after the order is placed. If you have waited more than 7 business days for your order to arrive, please contact our customer service department and ask them to track the order for you.

Why is there no phone number on your website?

To keep our cost low so we can offer low prices to our valued customers, we encourage our customers to use this FAQ and contact us via Email. We are committed to answering emails within 48 hours.

Why haven't I received an email confirming my order?

When your order has successfully processed, you will see an order confirmation number on the receipt page. This number, which is also emailed to you when your order is placed, confirms that your order has been processed successfully. If you did not receive an order confirmation, please contact our customer service center who will confirm that your order was successfully placed with us and if not, assist you in completing your order. Please include a call back number and the best time to reach you. If you never received a confirmation email from us, please check your spam or bulk-email folders or with your ISP (internet service provider), to ensure that you are allowing emails from our website.

My inkjet or toner doesn’t work. What do I do now?

Here are some tips for you to try before contacting our customer service center. After you have tried all of the following, and your inkjet/toner cartridge still doesn’t work, please contact us via email at support@lainks.com and we will help you to exchange the product in question. Some important notes: Please ensure to remove the protective clip and/or the tape over the print head prior to installing the ink cartridge into your printer. After installing the cartridge, run up to three (3) print head cleaning cycles (see your printer manual or help). This keeps the nozzles clean and ensures optimal print quality. To improve print quality, place the ink cartridge print-head on a moistened towel with warm water for 1-2 minutes only and then on a dry paper towel, repeat process 2-3 times until ink begins to flow. Low ink or out of ink error messages, your replacement cartridge is filled to maximum capacity. The ink level indicator window may prompt cartridge as empty or low, please ignore & close the message window. Printer does not recognize cartridge, ignore this message and attempt to print using your replacement cartridge. If the error message persists, clean the contacts inside your printer with a lint-free cloth or towel, use of alcohol is recommended. Re-install the cartridge and attempt to print.

Why does my order show that it is cancelled?

Occasionally, orders are cancelled within our system. If your order is canceled for any reason, you will receive an email notifying you of the cancellation. Some of the reasons for cancellation include: - Items not available or out of stock - Difficulty in processing your payment information - Cannot ship to address provided - Duplicate order was placed - Cancelled due to customer request, prior to shipping - Unable to verify an order In most cases, we will make an attempt to contact you before canceling your order.

What if my package is lost?

If you have not received your order within 15 business days from the day your order was shipped, please contact our customer service center. We will provide you with a USPS claim form, and once the claim form is completed and returned to us, we can reship or refund your order. Please make sure to check with your local USPS and apartment management to ensure your package has not been delivered to a different unit in your apartment complex. We are not responsible for lost or stolen packages within apartment complex.

How do I find ink for my printer?

You can search for your ink either by product name or by the type of printer you have. Using the navigation tabs at the top of the site, click on the type of ink or printer that you are looking for and then choose the brand. Then choose the type of printer you have, or use the pull-down menu on the right to choose the model number of the cartridge or toner you want.

I need expedited delivery; how do I do request that?

Expedited delivery is available upon request, assuming the product is in stock. If you would like to expedite your order, please email support@lainks.com and we will help do our best to get your order expedited. Extra fees will apply and there are no guarantees as your order will be expedited until customer service member has confirmed your request.

How do I pay for my order?

After you have chosen the items you wish to purchase, click the blue 'Checkout' button. This will lead you to our secure checkout page. Here you will be asked for your billing and shipping and payment information. - Visa - MasterCard - American Express - Discover - Paypal and Paypal eCheck - Debit Cards with Visa or MasterCard logos Sorry we do not except check or money orders

How can I receive coupon codes?

You can receive a coupon code by signing up for our newsletter. When you create an account, you will automatically enter to receive our newsletter. Each month, our marketing department will contact you with a new coupon code that you can use for additional order savings, free shipping, and other great offers.

What can I do if I ordered the wrong cartridges?

If you realize immediately that your order is incorrect, please place another order for the correct cartridges and email our customer service center at support@lainks.com explaining that you need to cancel the incorrect order. If the product hasn't already shipped, we will cancel the incorrect order and ship your correct order only. If your order has shipped, or you receive your order and realize you ordered the wrong product, please contact our customer service center at support@lainks.com to make arrangements to return the incorrect order/cartridges back to us. Please make sure to place a separate order for the correct cartridges, we will take care of your incorrect order regardless.

What can I do if I received the wrong cartridges or some else’s order?

Please contact us at support@lainks.com with your order number. We will take care of your exchange immediately and ensure that you are 100% satisfied with your purchase. Please review our Return Policy for further information.

How do I receive a return authorization (RMA)?

In order to receive an RMA, please contact our customer service center at support@lainks.com. One of our representatives will be happy to initiate the process for you. Returning your product without first obtaining an RA from us may cause a delay in processing your return and issuing any refunds. For our full Return Policy, please click here.

Why Should You Recycle Ink Cartridge?

Nowadays, the importance of recycling is growing in every field and industry and the printing industry is no different. We are even looking after the most minor action that will contribute towards a healthier planet. From bottles to cans to paint and even paper, we are being told that we should make use of the recycled items that are developed every day.

Reusing the ink cartridges is extremely important because it will not only save your money but your environment as well. If you wish to know the benefits of toner cartridge recycling, here are some of the reasons:

1. Save Resource

Save Resource

Plenty of ink cartridges are being wasted every day. They are so small and you might not feel they should be recycled. However, what you have not observed is the material with which it is made. The production of the ink and the toner material is quite resource intensive. As per research, each new laser cartridge consumes more than three quarts of oil to be produced. That is why instead of creating a whole new cartridge, one can opt for recycling that would utilize lesser resources.

2. Prevent Waste

Once a cartridge is created, it can be refilled with ink over and over again. There cartridges do not compost well and thus, it is easier to fill them with ink again and reuse them with our equipment. Imagine if these cartridges are not decomposed easily, what will be amount of clutter accumulated in landfills when we all start throwing the empty cartridges.

3. Lower the costs in the long run

It goes without saying that the more you use the recycled cartridges, the better it is for saving your money in the long run. Recycling of these cartridges will not only cut down on the carbon emissions but it will also cut down on the manufacturing costs. Simply put, the cost of a recycled cartridge is much lower than the original cartridges.

Now, when you know the benefits of recycled cartridges, you should start working on this idea immediately. There are many cities where the municipal corporation undertakes these recycling activities. However, if you stay in an area where you do not have such options, you can reach out to us. We will help you with recycled cartridges at much lower costs.

You can do the following three things with your use cartridges:

Either you can donate them to charity. There are organizations, which will accept your cartridges, recycle them and sell it at lower costs in the market.
You can get these cartridges recycled at the store you bought them from. Come to our store as we accept all kinds of printer cartridges refill them and give the same back to the customers.
If the above two are not your options, you can at least sell your used cartridge at a much lower cost to the needy. There is a huge demand for these toner cartridges in the market.

SELECT FROM TOP PRINTER BRANDS

Come to us to know how our remanufactured toner cartridges are providing excellent results. Along with saving your resources, it will save you time and reduce the greenhouse effect as well.