How can I track my order?

You will receive an email once your order is placed or shipped. You can check your status here with your shipping zip code and order number.

Why haven't I received my order yet?

You can track your order anytime by following the instructions above. The majority of our orders are shipped via USPS Priority service which will be delivered within 2 to 3 business days in continental United States. In order to keep our cost low or ensure delivery of your product we may ship orders via USPS first class or UPS ground. These non Priority packages are delivered within 3-7 business days (not including Saturday & Sunday) after the order is placed. If you have waited more than 7 business days for your order to arrive, please contact our customer service department and ask them to track the order for you.

Why is there no phone number on your website?

To keep our cost low so we can offer low prices to our valued customers, we encourage our customers to use this FAQ and contact us via Email. We are committed to answering emails within 48 hours.

Why haven't I received an email confirming my order?

When your order has successfully processed, you will see an order confirmation number on the receipt page. This number, which is also emailed to you when your order is placed, confirms that your order has been processed successfully. If you did not receive an order confirmation, please contact our customer service center who will confirm that your order was successfully placed with us and if not, assist you in completing your order. Please include a call back number and the best time to reach you. If you never received a confirmation email from us, please check your spam or bulk-email folders or with your ISP (internet service provider), to ensure that you are allowing emails from our website.

My inkjet or toner doesn’t work. What do I do now?

Here are some tips for you to try before contacting our customer service center. After you have tried all of the following, and your inkjet/toner cartridge still doesn’t work, please contact us via email at support@lainks.com and we will help you to exchange the product in question. Some important notes: Please ensure to remove the protective clip and/or the tape over the print head prior to installing the ink cartridge into your printer. After installing the cartridge, run up to three (3) print head cleaning cycles (see your printer manual or help). This keeps the nozzles clean and ensures optimal print quality. To improve print quality, place the ink cartridge print-head on a moistened towel with warm water for 1-2 minutes only and then on a dry paper towel, repeat process 2-3 times until ink begins to flow. Low ink or out of ink error messages, your replacement cartridge is filled to maximum capacity. The ink level indicator window may prompt cartridge as empty or low, please ignore & close the message window. Printer does not recognize cartridge, ignore this message and attempt to print using your replacement cartridge. If the error message persists, clean the contacts inside your printer with a lint-free cloth or towel, use of alcohol is recommended. Re-install the cartridge and attempt to print.

Why does my order show that it is cancelled?

Occasionally, orders are cancelled within our system. If your order is canceled for any reason, you will receive an email notifying you of the cancellation. Some of the reasons for cancellation include: - Items not available or out of stock - Difficulty in processing your payment information - Cannot ship to address provided - Duplicate order was placed - Cancelled due to customer request, prior to shipping - Unable to verify an order In most cases, we will make an attempt to contact you before canceling your order.

What if my package is lost?

If you have not received your order within 15 business days from the day your order was shipped, please contact our customer service center. We will provide you with a USPS claim form, and once the claim form is completed and returned to us, we can reship or refund your order. Please make sure to check with your local USPS and apartment management to ensure your package has not been delivered to a different unit in your apartment complex. We are not responsible for lost or stolen packages within apartment complex.

How do I find ink for my printer?

You can search for your ink either by product name or by the type of printer you have. Using the navigation tabs at the top of the site, click on the type of ink or printer that you are looking for and then choose the brand. Then choose the type of printer you have, or use the pull-down menu on the right to choose the model number of the cartridge or toner you want.

I need expedited delivery; how do I do request that?

Expedited delivery is available upon request, assuming the product is in stock. If you would like to expedite your order, please email support@lainks.com and we will help do our best to get your order expedited. Extra fees will apply and there are no guarantees as your order will be expedited until customer service member has confirmed your request.

How do I pay for my order?

After you have chosen the items you wish to purchase, click the blue 'Checkout' button. This will lead you to our secure checkout page. Here you will be asked for your billing and shipping and payment information. - Visa - MasterCard - American Express - Discover - Paypal and Paypal eCheck - Debit Cards with Visa or MasterCard logos Sorry we do not except check or money orders

How can I receive coupon codes?

You can receive a coupon code by signing up for our newsletter. When you create an account, you will automatically enter to receive our newsletter. Each month, our marketing department will contact you with a new coupon code that you can use for additional order savings, free shipping, and other great offers.

What can I do if I ordered the wrong cartridges?

If you realize immediately that your order is incorrect, please place another order for the correct cartridges and email our customer service center at support@lainks.com explaining that you need to cancel the incorrect order. If the product hasn't already shipped, we will cancel the incorrect order and ship your correct order only. If your order has shipped, or you receive your order and realize you ordered the wrong product, please contact our customer service center at support@lainks.com to make arrangements to return the incorrect order/cartridges back to us. Please make sure to place a separate order for the correct cartridges, we will take care of your incorrect order regardless.

What can I do if I received the wrong cartridges or some else’s order?

Please contact us at support@lainks.com with your order number. We will take care of your exchange immediately and ensure that you are 100% satisfied with your purchase. Please review our Return Policy for further information.

How do I receive a return authorization (RMA)?

In order to receive an RMA, please contact our customer service center at support@lainks.com. One of our representatives will be happy to initiate the process for you. Returning your product without first obtaining an RA from us may cause a delay in processing your return and issuing any refunds. For our full Return Policy, please click here.

Understanding Printer Technologies: Inkjet vs Laser

When it comes to printer technologies, inkjet and laser are the two heavyweights in the ring. Each has its own set of strengths and weaknesses, making the choice between them a crucial decision for anyone in need of a printer. Whether you're a casual user at home or a business professional in need of high-quality prints, understanding the differences between these two technologies is essential.

Inkjet printers have long been a staple in homes and offices around the world. These printers use ink cartridges filled with liquid ink, which is sprayed onto the paper in tiny droplets to create text and images. Inkjet technology is renowned for its ability to produce vibrant colors and sharp details, making it an ideal choice for printing photographs and graphics.

On the other hand, laser printers operate using a different approach. Instead of liquid ink, they use toner cartridges filled with a fine powder. This powder is fused onto the paper using heat and pressure, resulting in fast and precise prints. Laser printers are known for their speed and efficiency, making them a popular choice for busy offices and businesses with high-volume printing needs.

So, which printer technology is right for you? Let's delve deeper into the differences between inkjet and laser printers to help you make an informed decision.

Print Quality:

When it comes to print quality, inkjet printers have the upper hand. The liquid ink used in inkjet printers can produce stunning, photo-quality prints with rich colors and fine details. This makes inkjet printers an excellent choice for printing photographs, marketing materials, and other graphics-heavy documents.

Laser printers, on the other hand, excel in producing crisp, sharp text. The precision of laser technology ensures that text is consistently legible, even at smaller font sizes. While laser printers may not offer the same level of color vibrancy as inkjet printers, they are still capable of producing high-quality graphics and images, making them a versatile option for many users.

Speed and Efficiency:

When it comes to speed and efficiency, laser printers are the clear winners. Laser technology allows for faster printing speeds compared to inkjet printers, making them ideal for environments where time is of the essence. Additionally, laser printers are designed for high-volume printing, with toner cartridges that can produce thousands of pages before needing to be replaced.

Inkjet printers, while capable of producing high-quality prints, tend to be slower than their laser counterparts. This is especially true when printing in color, as inkjet printers may need to make multiple passes over the same area to achieve the desired color intensity. While inkjet printers may be sufficient for occasional home use or small offices, they may not be suitable for environments with heavy printing demands.

Cost Considerations:

When it comes to cost, both inkjet and laser printers have their pros and cons. Inkjet printers tend to have a lower upfront cost compared to laser printers, making them an attractive option for budget-conscious consumers. However, ink cartridges can be expensive to replace, especially if you print frequently or in high volumes.

Laser printers, on the other hand, have a higher initial cost but offer a lower cost per page in the long run. Toner cartridges generally have a higher page yield compared to ink cartridges, meaning you'll spend less money on replacement cartridges over time. This makes laser printers a more cost-effective option for users with high-volume printing needs.

Environmental Impact:

Finally, it's essential to consider the environmental impact of your printer choice. Inkjet printers typically use less energy than laser printers, making them a more eco-friendly option for environmentally conscious consumers. Additionally, ink cartridges are easier to recycle than toner cartridges, further reducing their environmental footprint.

However, laser printers have their own environmental benefits. Toner cartridges tend to last longer than ink cartridges, meaning they need to be replaced less frequently. Additionally, laser printers produce less waste during the printing process, as there are no liquid inks to dispose of.

Conclusion:-

The choice between inkjet and laser printers ultimately depends on your specific needs and priorities. If you value print quality and vibrant colors, an inkjet printer may be the best option for you. However, if speed, efficiency, and cost-effectiveness are your top priorities, a laser printer may be the way to go. Whichever technology you choose, rest assured that both inkjet and laser printers have their own unique advantages to offer.

"Choosing between an inkjet and laser printer is like choosing between a paintbrush and a roller. Both have their own strengths and are suited to different tasks. It's all about finding the right tool for the job." -

By understanding the differences between these two printer technologies, you can make an informed decision that meets your printing needs while staying within your budget and environmental considerations. Whether you opt for the vibrant colors of an inkjet or the efficiency of a laser, rest assured that both technologies have come a long way in delivering high-quality prints for homes and businesses alike.