How can I track my order?

You will receive an email once your order is placed or shipped. You can check your status here with your shipping zip code and order number.

Why haven't I received my order yet?

You can track your order anytime by following the instructions above. The majority of our orders are shipped via USPS Priority service which will be delivered within 2 to 3 business days in continental United States. In order to keep our cost low or ensure delivery of your product we may ship orders via USPS first class or UPS ground. These non Priority packages are delivered within 3-7 business days (not including Saturday & Sunday) after the order is placed. If you have waited more than 7 business days for your order to arrive, please contact our customer service department and ask them to track the order for you.

Why is there no phone number on your website?

To keep our cost low so we can offer low prices to our valued customers, we encourage our customers to use this FAQ and contact us via Email. We are committed to answering emails within 48 hours.

Why haven't I received an email confirming my order?

When your order has successfully processed, you will see an order confirmation number on the receipt page. This number, which is also emailed to you when your order is placed, confirms that your order has been processed successfully. If you did not receive an order confirmation, please contact our customer service center who will confirm that your order was successfully placed with us and if not, assist you in completing your order. Please include a call back number and the best time to reach you. If you never received a confirmation email from us, please check your spam or bulk-email folders or with your ISP (internet service provider), to ensure that you are allowing emails from our website.

My inkjet or toner doesn’t work. What do I do now?

Here are some tips for you to try before contacting our customer service center. After you have tried all of the following, and your inkjet/toner cartridge still doesn’t work, please contact us via email at support@lainks.com and we will help you to exchange the product in question. Some important notes: Please ensure to remove the protective clip and/or the tape over the print head prior to installing the ink cartridge into your printer. After installing the cartridge, run up to three (3) print head cleaning cycles (see your printer manual or help). This keeps the nozzles clean and ensures optimal print quality. To improve print quality, place the ink cartridge print-head on a moistened towel with warm water for 1-2 minutes only and then on a dry paper towel, repeat process 2-3 times until ink begins to flow. Low ink or out of ink error messages, your replacement cartridge is filled to maximum capacity. The ink level indicator window may prompt cartridge as empty or low, please ignore & close the message window. Printer does not recognize cartridge, ignore this message and attempt to print using your replacement cartridge. If the error message persists, clean the contacts inside your printer with a lint-free cloth or towel, use of alcohol is recommended. Re-install the cartridge and attempt to print.

Why does my order show that it is cancelled?

Occasionally, orders are cancelled within our system. If your order is canceled for any reason, you will receive an email notifying you of the cancellation. Some of the reasons for cancellation include: - Items not available or out of stock - Difficulty in processing your payment information - Cannot ship to address provided - Duplicate order was placed - Cancelled due to customer request, prior to shipping - Unable to verify an order In most cases, we will make an attempt to contact you before canceling your order.

What if my package is lost?

If you have not received your order within 15 business days from the day your order was shipped, please contact our customer service center. We will provide you with a USPS claim form, and once the claim form is completed and returned to us, we can reship or refund your order. Please make sure to check with your local USPS and apartment management to ensure your package has not been delivered to a different unit in your apartment complex. We are not responsible for lost or stolen packages within apartment complex.

How do I find ink for my printer?

You can search for your ink either by product name or by the type of printer you have. Using the navigation tabs at the top of the site, click on the type of ink or printer that you are looking for and then choose the brand. Then choose the type of printer you have, or use the pull-down menu on the right to choose the model number of the cartridge or toner you want.

I need expedited delivery; how do I do request that?

Expedited delivery is available upon request, assuming the product is in stock. If you would like to expedite your order, please email support@lainks.com and we will help do our best to get your order expedited. Extra fees will apply and there are no guarantees as your order will be expedited until customer service member has confirmed your request.

How do I pay for my order?

After you have chosen the items you wish to purchase, click the blue 'Checkout' button. This will lead you to our secure checkout page. Here you will be asked for your billing and shipping and payment information. - Visa - MasterCard - American Express - Discover - Paypal and Paypal eCheck - Debit Cards with Visa or MasterCard logos Sorry we do not except check or money orders

How can I receive coupon codes?

You can receive a coupon code by signing up for our newsletter. When you create an account, you will automatically enter to receive our newsletter. Each month, our marketing department will contact you with a new coupon code that you can use for additional order savings, free shipping, and other great offers.

What can I do if I ordered the wrong cartridges?

If you realize immediately that your order is incorrect, please place another order for the correct cartridges and email our customer service center at support@lainks.com explaining that you need to cancel the incorrect order. If the product hasn't already shipped, we will cancel the incorrect order and ship your correct order only. If your order has shipped, or you receive your order and realize you ordered the wrong product, please contact our customer service center at support@lainks.com to make arrangements to return the incorrect order/cartridges back to us. Please make sure to place a separate order for the correct cartridges, we will take care of your incorrect order regardless.

What can I do if I received the wrong cartridges or some else’s order?

Please contact us at support@lainks.com with your order number. We will take care of your exchange immediately and ensure that you are 100% satisfied with your purchase. Please review our Return Policy for further information.

How do I receive a return authorization (RMA)?

In order to receive an RMA, please contact our customer service center at support@lainks.com. One of our representatives will be happy to initiate the process for you. Returning your product without first obtaining an RA from us may cause a delay in processing your return and issuing any refunds. For our full Return Policy, please click here.

Understanding Ink Cartridge Chip Technology and Compatibility

Ink cartridges play a crucial role in delivering high-quality prints, and the technology behind them has evolved significantly over the years. One important aspect of ink cartridges is the presence of a microchip, which serves various functions and ensures compatibility between the cartridge and the printer. Understanding ink cartridge chip technology and compatibility can help you make informed decisions when purchasing and using ink cartridges. Let's delve into the details.

What is an Ink Cartridge Chip? An ink cartridge chip, also known as an integrated circuit or smart chip, is a small electronic component embedded in the ink cartridge. It contains information about the cartridge, such as ink levels, cartridge identification, and communication protocols. The chip communicates with the printer, providing essential data for proper ink delivery and monitoring.

Functions of Ink Cartridge Chips:

Ink Level Monitoring: The chip tracks the ink levels in the cartridge and communicates this information to the printer. This allows the printer to display accurate ink level indicators, alerting you when it's time to replace the cartridge.
Cartridge Identification: The chip contains specific information about the cartridge model and manufacturer. When you insert a cartridge into the printer, the chip's data is read by the printer, ensuring that it is compatible with the printer model.
Authentication and DRM: Some ink cartridges feature authentication mechanisms to ensure they are genuine and not counterfeit. The chip contains authentication codes that the printer verifies, preventing the use of unauthorized or counterfeit cartridges. Additionally, Digital Rights Management (DRM) technology may be incorporated into the chip to protect against patent infringement.
Firmware Updates: In some cases, ink cartridge chips can receive firmware updates from the printer manufacturer. These updates can enhance performance, improve compatibility, or address any known issues with the cartridge.

Compatibility Considerations: Ink cartridge chip technology plays a crucial role in determining cartridge compatibility with specific printers. Printer manufacturers design their printers to work with specific chip formats and protocols. It's important to understand the compatibility requirements before purchasing ink cartridges. Here are a few key considerations:

Genuine vs. Third-Party Cartridges: Genuine ink cartridges are specifically designed by the printer manufacturer for their printers and are guaranteed to be compatible. Third-party cartridges, while often more affordable, may not have the same chip technology or be recognized by the printer. Carefully research compatibility information or consult with the manufacturer before using third-party cartridges.
Printer Firmware Updates: Printer manufacturers occasionally release firmware updates that can impact cartridge compatibility. Before installing firmware updates, ensure that your ink cartridges are compatible with the updated firmware. In some cases, third-party cartridges may become incompatible after a firmware update.
Region-Specific Cartridges: Some printers require region-specific ink cartridges due to differences in chip technology, ink formulation, or printer setup. Ensure that the cartridges you purchase are intended for your region to ensure compatibility.
Chip Resetting or Refilling: If you're refilling or resetting an ink cartridge, it's important to understand that simply refilling the ink may not reset the chip's ink level information. The chip may still indicate that the cartridge is empty, even if it has been refilled. In such cases, you may need to consider using a chip rosette or follow specific instructions provided by the cartridge manufacturer.

Understanding ink cartridge chip technology and compatibility is essential for ensuring the smooth operation of your printer and obtaining high-quality prints. It's advisable to purchase genuine cartridges or choose reputable third-party options that are known to be compatible with your printer. Always refer to the printer's user manual or consult the manufacturer for specific compatibility information and recommendations.